Glacier Hillsphotos of the grounds
A Continuing Care Community
 

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Frequently Asked Questions

 

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What is Life-care?

Life-care is the agreement that Glacier Hills enters into with its residents to ensure that they are taken care of for the remainder of their lives.

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What makes Glacier Hills special?

Glacier Hills is the only independent, not-for-profit, non-sectarian continuing care retirement community in southeastern Michigan. Glacier Hills has been on the forefront of older adult living and health care services for more than 26 years.

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What does continuing care mean?

Continuing care communities are distinguished from other senior living environments because they offer a full continuum of services. The licensed programs of continuing care communities such as Glacier Hills are designed to meet the changing health and living needs of older adults. These programs offer increasing levels of assistance tailored to individual needs. All of this is offered in the familiar environment of Glacier Hills.

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How will I benefit from Glacier Hills Continuing Care Retirement Community (CCRC)?

You benefit from health care and financial security. As a Life-care CCRC, Glacier Hills provides a full continuum of care, which means that as your health care needs change, your living environment will accommodate your needs. Entering into a Life-care agreement assures you that if your financial picture changes, you are always assured a home at Glacier Hills. You will never be asked to move from Glacier Hills for financial or medical reasons.

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This is a big decision for me. How can I be assured that I am making the right choice?

Many seniors list quality of care, financial stability and personal security among their top concerns when considering a retirement community. Glacier Hills has been a stable, leading force in older adult living and care in the State of Michigan since 1973. During that time, Glacier Hills has earned a reputation for excellence in its services, caring staff and innovative programming to help older adults enjoy retirement living at their highest attainable level of independence. In addition, Glacier Hills has been accredited by the Continuing Care Accreditation Commission (CCAC).

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What does accreditation by the CCAC mean?

The CCAC is a commission sponsored by the American Association of Homes and Services for the Aging (AAHSA), which has been a national leader in the field of nonprofit care for older adults since 1961. Accreditation means a community has met national standards of excellence in every aspect of its operation; it has a clearly defined mission that guides all of its work and the work of its staff; and it participates in an on-going process of self-evaluation in order to maintain its quality record.

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What levels of care are provided at Glacier Hills?

Currently three levels of accommodations and services are offered: Independent Living; Assisted Living; and Nursing Care. Within the Nursing Center, long-term care, short-term (subacute, restorative) care, and memory loss care are offered. The current independent living program offers a wide range of catered services for help with the logistics of living on an as-needed basis.

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What is independent living?

Independent living at The Meadows has been designed to support full, comfortable lifestyles for those who are active and able to take care of themselves. Glacier Hills provides hospitality services for a lifestyle free from the burdens of household responsibilities, such as housekeeping, maintenance, and linen service. Independent living in The Manor provides much of the same type of lifestyle with the availability of supportive services as part of the catered living program.

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What is independent catered living?

In The Manor, a full-time Resident Services Manager is on-site to help residents who need assistance once in awhile with some of the business of living. For example, the Resident Services Manager can help sort out bill paying problems, find the error in balancing a checkbook, or help make medical appointments. A full-time program director is also available in The Manor to initiate and help residents plan activities.

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What is assisted living?

Assisted living in The Manor is a program designed for those who need more help with activities of daily living, but do not need nursing care. The friendly, trained Assisted Living staff are available 24 hours a day to help with personal care needs such as bathing, dressing and medications.

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Is Life-care and continuing care expensive?

If stability and security are important to you, then your investment in the commitment Glacier Hills makes to you is extremely worthwhile. When you consider that Glacier Hills offers you the ability to enjoy a more active retirement than if you live alone, and that your changing needs can be met through assisted living and nursing care on site (to be used when needed), Life-care can be a prudent, cost-effective use of your income and assets. In fact, if you have an average retirement income and own a home, you will probably qualify financially for residency. For more details see independent living entrance criteria or assisted living entrance criteria.

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What is a Life-care Fee?

The Life-care Fee is a one-time fee paid by a resident upon entry into The Manor or The Meadows. This fee ensures that housing and nursing care services will be provided to the resident for life. It guarantees that a bed in the Nursing Center is always available when needed. The Life-care Fee provides other discounts in addition to a discounted daily rate.

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Is the Life-care Fee refundable?

Yes. In The Manor, Glacier Hills offers two types of Life-care fee plans: a non-refundable fee for a lower cost and a refundable fee based upon amortization. The refundable plan provides that If you wish to move out or the resident passes away within the amortization period, a refund of the unanmortized portion is retured to you or your estate less $10,000. In The Meadows, the Life-care Fee is 90 percent refundable, but provides a lower discounted daily rate in The Nursing Center.

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Am I required to turn over my assets to Glacier Hills?

No. You only need to provide evidence of your financial ability to meet the obligations of living at Glacier Hills. Glacier Hills does not take over anyone's financial assets.

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What does going on the wait list provide me?

There are a number of advantages to going on the wait list, if you are not quite ready yet to move to Glacier Hills:

  • You will receive priority placement and notification by mail each time the floor plan of your choice becomes available
  • The Life-care fee will be frozen for two years
  • The 10% deposit is fully refundable at any time with interest if you choose to go off the wait list
  • You will have the option to decline an apartment and not lose your place on the wait list
  • You may remain on the wait list for two years

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How do I go on the wait list?

Complete and submit an application for approval; after approval, complete the Wait List Agreement; pay a $250 non-refundable application fee; and pay 10% of the Life-care fee (refundable if you go off the wait list).

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What does the monthly service fee cover?

This fee covers a wide range of services and amenities provided to you as a resident of Glacier Hills. It pays for a prorated share of the community's actual operating expenses. It includes services such as housekeeping, maintenance, one meal per day (three meals per day in assisted living), utilities and programming services.

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Will the monthly service fee go up?

The monthly service fee varies according to the level of care, living unit size, the number of people in the living unit and the number of daily meals desired. Changes in the economy have a direct effect upon the cost of labor and services and can cause an adjustment in the monthly fee. The Residency Agreement provides detailed information on the procedures for changing the monthly fee. It is Glacier Hills' intention to adjust the monthly fee once annually, only as needed.

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When a resident's needs change, does Glacier Hills help with the increased cost of nursing care?

Yes. The Life-care fee for residents in The Manor entitles you to receive 10 free days per year in the Nursing Center at no additional charge. This benefit meets the temporary needs of many residents for short-term stays. If a long-term change of care to the nursing center is required, the Life-care fee acts as a medical reserve to assist with the added cost of care. The daily rate charged to non-Glacier Hills residents for nursing care residency is significantly reduced for Glacier Hills residents.

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Will Medicare pay for the nursing center costs?

In many cases, Medicare will pay for nursing care, but only for a short period of time, and only for an illness or condition that meets Medicare's requirements.

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What is the minimum age for residency at Glacier Hills Retirement Center?

The minimum age is 62. In the case of a couple, only one person needs to be 62 years of age.

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I'm just not ready yet to move. What should I do?

If you are interested at all, get your questions answered now. Remember, your good health is your best assurance of being able to live in The Manor or in The Meadows at Glacier Hills. If you wait until you need significant assistance, it may be too late to qualify for these retirement neighborhoods. Besides, you want to be healthy enough to enjoy all that Glacier Hills has to offer!

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How does not-for-profit benefit me?

A not-for-profit retirement community does not have to answer to shareholders for a growing amount of profit. If the operations of Glacier Hills are run efficiently and a profit remains at the end of the year, that money goes to two places only: to the residents in the form of increased quality services and programs and to the employees to ensure the delivery of quality services. Profit remaining only makes the Glacier Hills community stronger and a better place for you to live.


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